> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tabbly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Recordings & Transcripts

> Access, download, and analyze call recordings and transcripts

## Overview

Access and analyze call recordings and transcripts to improve agent performance, ensure quality, and gain insights.

## Accessing Call Recordings

### Recording Access

**Dashboard Access**

* View all recordings
* Search and filter
* Play in browser
* Download recordings

**Recording List**

* Date and time
* Call duration
* Agent used
* Outcome
* Quick access

### Playback Features

* Play/pause controls
* Speed adjustment
* Skip to sections
* Timestamp navigation

## Downloading Recordings

### Download Options

**Individual Downloads**

* Download single recording
* Multiple formats
* High quality
* Quick download

**Bulk Downloads**

* Download multiple recordings
* Batch operations
* ZIP file format
* Scheduled downloads

### Download Formats

* MP3 format
* WAV format
* M4A format
* Custom formats

## Call Transcription Accuracy

### Transcription Quality

**Accuracy Levels**

* 95%+ accuracy typical
* Varies by audio quality
* Language dependent
* Continuous improvement

**Quality Factors**

* Audio quality
* Background noise
* Speaker clarity
* Language and accent

### Improving Accuracy

* Use quality audio
* Minimize background noise
* Clear speech
* Proper microphone setup

## Searching Through Transcripts

### Search Features

**Keyword Search**

* Search all transcripts
* Highlight matches
* Context display
* Advanced search

**Search Filters**

* Date range
* Agent filter
* Outcome filter
* Custom filters

### Search Results

* Matching transcripts
* Highlighted keywords
* Context snippets
* Direct links to recordings

## Highlighting Key Moments

### Key Moment Detection

**Automatic Detection**

* Important phrases
* Sentiment changes
* Outcome moments
* Custom markers

**Manual Highlighting**

* Mark important sections
* Add notes
* Share highlights
* Export highlights

### Use Cases

* Training examples
* Quality reviews
* Issue identification
* Success stories

## Sharing Recordings with Team Members

### Sharing Options

**Direct Sharing**

* Share via link
* Email sharing
* Team workspace
* Secure access

**Collaboration**

* Add comments
* Tag team members
* Discuss recordings
* Collaborative review

### Access Control

* Permission management
* Role-based access
* Secure sharing
* Audit trails

## Best Practices

<AccordionGroup>
  <Accordion title="Review Regularly">
    Regularly review recordings to identify improvement opportunities and ensure quality.
  </Accordion>

  <Accordion title="Use for Training">
    Use recordings as training materials. Real examples are more effective than theory.
  </Accordion>

  <Accordion title="Respect Privacy">
    Handle recordings with care. Respect privacy regulations and customer consent.
  </Accordion>

  <Accordion title="Organize Well">
    Use tags, folders, and organization to make recordings easy to find and use.
  </Accordion>
</AccordionGroup>