> ## Documentation Index > Fetch the complete documentation index at: https://docs.tabbly.io/llms.txt > Use this file to discover all available pages before exploring further. # Call Control & Management > Manage call flow, transfers, recording, and call operations ## Overview Call control features give you complete control over call flow, including hangup, transfers, recording, and other call management functions. ## Hangup and Disconnection with Tabbly ### Graceful Call Ending **Natural Ending** * Agent concludes conversation * Confirms next steps * Thanks caller * Ends call politely **Ending Triggers** * Goal achieved * Maximum duration reached * Caller requests to end * Error conditions ### Handling Abrupt Disconnections **Detection** * Automatic detection * Immediate notification * Log disconnection reason * Attempt reconnection if appropriate **Recovery** * Attempt callback * Send follow-up message * Log for review * Update records ## Call Transfer Procedures ### Transfer Types **Transfer to Human Agent** * Seamless handoff * Transfer context * Warm transfer * Cold transfer options **Transfer to Another Agent** * Route to different AI agent * Transfer based on needs * Load balancing * Skill-based routing **Transfer to External Number** * Transfer to mobile * Transfer to landline * Transfer to other system * External routing ### Transfer Process **Step 1: Initiate Transfer** * Agent decides to transfer * Or automatic trigger * Select destination * Prepare transfer **Step 2: Transfer Context** * Share conversation history * Include collected data * Transfer notes * Provide context **Step 3: Complete Transfer** * Connect caller * Confirm transfer * Monitor transfer * Log transfer ## Call Holding and Resuming ### Hold Functionality **Placing on Hold** * Agent can place on hold * Automatic hold in some cases * Hold music/messages * Time limits **Hold Experience** * Professional messages * Periodic updates * Music or silence * Estimated wait **Resuming Call** * Resume from hold * Continue conversation * Maintain context * Seamless transition ## Call Recording Start/Stop ### Recording Control **Automatic Recording** * Record all calls by default * Or selective recording * Compliance recording * Quality assurance **Manual Control** * Start/stop recording * Pause recording * Resume recording * Per-call control ### Recording Settings **When to Record** * All calls * Selective calls * Based on rules * On-demand **Recording Quality** * High-quality audio * Multiple formats * Compression options * Storage settings ## Mute and Unmute Functionality ### Mute Features **Agent Mute** * Mute agent side * For consultations * Background discussions * Privacy protection **Caller Mute** * Detect caller mute * Handle appropriately * Wait for unmute * Continue conversation ### Use Cases * Agent consultation * Background noise * Privacy needs * Technical issues ## Conference Calling with Agents ### Conference Setup **Three-Way Calling** * Add third party * Human agent join * Supervisor join * Multi-party calls **Conference Features** * Mute/unmute participants * Add/remove participants * Conference recording * Quality management ### Use Cases * Escalation to supervisor * Multi-party consultations * Training scenarios * Complex issue resolution ## Best Practices Always end calls naturally and politely. Leave callers with clear next steps. Always transfer with full context. Helps human agents provide better service. Keep hold times short. Long holds frustrate callers and increase abandonment. Record calls for quality and compliance, but respect privacy and regulations.