Overview
The Cart Abandonment Recovery Agent proactively reaches out to customers who have abandoned their shopping carts, helping recover lost sales through personalized voice conversations.Use Cases
- E-commerce: Recover abandoned online shopping carts
- Retail: Follow up on in-store inquiries
- Online Services: Re-engage potential customers
- Subscription Services: Convert trial users
Key Features
- Automatic cart abandonment detection
- Personalized outreach based on cart contents
- Special offers and discounts
- Answer product questions
- Complete purchase over phone
- Multi-channel follow-up
Conversation Flow
- Greeting: Friendly, non-intrusive approach
- Acknowledge Cart: Reference specific items
- Address Concerns: Answer questions or concerns
- Offer Assistance: Help complete purchase
- Special Offers: Present discounts if applicable
- Complete Purchase: Process order if ready
- Follow-up: Confirm order and next steps
Customization Options
- Cart value thresholds
- Timing of outreach calls
- Discount offers
- Product information
- Brand voice and tone
- Multi-language support
Integration Options
- E-commerce platforms (Shopify, WooCommerce, Magento)
- Payment processors
- Inventory systems
- CRM systems
- Email marketing tools