Overview
Tabbly provides comprehensive call analytics to help you understand performance, identify trends, and optimize your voice AI operations.Real-Time Call Dashboard
Dashboard Features
Live Metrics- Active calls
- Calls today
- Success rate
- Average duration
- Real-time updates
- Charts and graphs
- Trend indicators
- Comparative views
- Customizable widgets
- Date range
- Agent filter
- Outcome filter
- Custom filters
Call Volume Trends
Volume Analysis
Daily Trends- Calls per day
- Day-of-week patterns
- Growth trends
- Seasonal patterns
- Peak hours
- Low-traffic periods
- Optimal calling times
- Capacity planning
- Growth trends
- Decline detection
- Anomaly detection
- Predictive insights
Average Call Duration
Duration Metrics
Average Duration- Overall average
- By agent
- By outcome
- By time period
- Short calls (< 2 min)
- Medium calls (2-5 min)
- Long calls (> 5 min)
- Optimal duration
- Identify long calls
- Find efficiency opportunities
- Optimize conversation flow
- Reduce unnecessary duration
Call Completion Rates
Completion Metrics
Completion Rate- Percentage of completed calls
- By agent
- By campaign
- By time period
- Abandoned calls
- Abandonment reasons
- Abandonment patterns
- Reduction strategies
- What drives completion
- Best practices
- Optimization opportunities
- Continuous improvement
Call Outcome Tracking
Outcome Categories
Success Outcomes- Appointment scheduled
- Lead qualified
- Issue resolved
- Sale completed
- Information provided
- Callback scheduled
- Transferred to human
- No action needed
- No answer
- Voicemail
- Not interested
- Wrong number
Outcome Analysis
- Distribution of outcomes
- Success rate trends
- Outcome by agent
- Outcome by campaign
Conversion Rate Analysis
Conversion Metrics
Overall Conversion- Total conversions
- Conversion rate
- By agent
- By campaign
- Calls made
- Calls answered
- Conversations completed
- Conversions achieved
- Identify bottlenecks
- Improve conversion rates
- Test different approaches
- Continuous optimization