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Overview

Tabbly provides comprehensive call analytics to help you understand performance, identify trends, and optimize your voice AI operations.

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Real-Time Call Dashboard

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Dashboard Features

Live Metrics
  • Active calls
  • Calls today
  • Success rate
  • Average duration
  • Real-time updates
Visualizations
  • Charts and graphs
  • Trend indicators
  • Comparative views
  • Customizable widgets
Filters
  • Date range
  • Agent filter
  • Outcome filter
  • Custom filters

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Volume Analysis

Daily Trends
  • Calls per day
  • Day-of-week patterns
  • Growth trends
  • Seasonal patterns
Hourly Patterns
  • Peak hours
  • Low-traffic periods
  • Optimal calling times
  • Capacity planning
Trend Analysis
  • Growth trends
  • Decline detection
  • Anomaly detection
  • Predictive insights

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Average Call Duration

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Duration Metrics

Average Duration
  • Overall average
  • By agent
  • By outcome
  • By time period
Duration Analysis
  • Short calls (< 2 min)
  • Medium calls (2-5 min)
  • Long calls (> 5 min)
  • Optimal duration
Optimization
  • Identify long calls
  • Find efficiency opportunities
  • Optimize conversation flow
  • Reduce unnecessary duration

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Call Completion Rates

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Completion Metrics

Completion Rate
  • Percentage of completed calls
  • By agent
  • By campaign
  • By time period
Abandonment Analysis
  • Abandoned calls
  • Abandonment reasons
  • Abandonment patterns
  • Reduction strategies
Success Factors
  • What drives completion
  • Best practices
  • Optimization opportunities
  • Continuous improvement

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Call Outcome Tracking

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Outcome Categories

Success Outcomes
  • Appointment scheduled
  • Lead qualified
  • Issue resolved
  • Sale completed
Neutral Outcomes
  • Information provided
  • Callback scheduled
  • Transferred to human
  • No action needed
Unsuccessful Outcomes
  • No answer
  • Voicemail
  • Not interested
  • Wrong number

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Outcome Analysis

  • Distribution of outcomes
  • Success rate trends
  • Outcome by agent
  • Outcome by campaign

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Conversion Rate Analysis

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Conversion Metrics

Overall Conversion
  • Total conversions
  • Conversion rate
  • By agent
  • By campaign
Conversion Funnel
  • Calls made
  • Calls answered
  • Conversations completed
  • Conversions achieved
Optimization
  • Identify bottlenecks
  • Improve conversion rates
  • Test different approaches
  • Continuous optimization

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Performance Metrics

See Performance Metrics for detailed performance tracking.

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Reporting

See Reporting for generating and exporting reports.

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Call Recordings & Transcripts

See Call Recordings & Transcripts for accessing and analyzing recordings.