Skip to main contentWhat is Tabbly?
Tabbly is a voice AI platform that enables businesses to deploy intelligent voice agents for automated phone conversations. Our agents can handle inbound and outbound calls, engaging customers naturally while performing tasks like lead qualification, appointment scheduling, customer support, and more.
How quickly can I deploy a voice agent?
With our Agent Templates Library, you can deploy a production-ready voice agent in minutes. Simply select a template, customize it for your brand, test it in the Playground, and activate it for live calls.
Do I need coding knowledge to use Tabbly?
No coding knowledge is required. Tabbly provides an intuitive interface where you can customize conversation flows, prompts, and settings without writing any code. However, advanced users can leverage our API for deeper integrations.
What languages does Tabbly support?
Tabbly supports 30+ languages including English, Spanish, French, German, Hindi, Tamil, Telugu, Kannada, Arabic, Italian, and many more. Each agent template lists its supported languages.
How much does Tabbly cost?
Pricing varies based on call volume, features, and use case. Please contact our sales team for a customized quote based on your specific requirements. See Pricing for more details.
Agent Capabilities
What can Tabbly voice agents do?
Tabbly agents can:
- Make and receive phone calls
- Engage in natural conversations
- Ask qualifying questions and collect information
- Schedule appointments and book meetings
- Answer frequently asked questions
- Transfer calls to human agents when needed
- Integrate with your CRM, calendar, and other tools
- Send follow-up messages via SMS and email
- Process payments and orders
- Generate detailed call summaries and analytics
How natural do the conversations sound?
Our agents use advanced AI to produce human-like conversations with natural voice quality, appropriate pauses, emotional tone, and contextual understanding. Most callers cannot distinguish our agents from human representatives.
Can agents handle complex conversations?
Yes. Tabbly agents can handle multi-turn conversations, remember context throughout the call, address objections, answer follow-up questions, and adapt their responses based on caller inputs.
What happens if the agent doesn’t understand something?
If an agent encounters a question or situation it cannot handle, it can:
- Ask clarifying questions
- Politely acknowledge the limitation
- Transfer the call to a human agent
- Schedule a callback with your team
- Collect contact information for follow-up
Can agents transfer calls to humans?
Yes. Agents can seamlessly transfer calls to human team members based on predefined triggers such as complex requests, escalations, or customer preference. The handoff includes context from the conversation.
Customization & Integration
How do I customize an agent template?
You can customize:
- Conversation flow: Opening greeting, questions, responses, and closing
- Voice & personality: Voice type, accent, tone, speaking pace, formality level
- Business logic: Qualification criteria, routing rules, data collection fields
- Integrations: Connect to your CRM, calendar, helpdesk, and other systems
- Language & localization: Primary language, dialects, time zones, business hours
What integrations does Tabbly support?
Tabbly integrates with popular tools including:
- CRMs: Salesforce, HubSpot, Zoho, Pipedrive
- Calendars: Google Calendar, Outlook, Calendly
- Communication: Twilio, Slack, WhatsApp, SMS
- Support: Zendesk, Freshdesk, Intercom
- E-commerce: Shopify, WooCommerce, Magento
- Custom APIs: Connect to any system via REST API
Can I use my own phone numbers?
Yes. You can use your existing business phone numbers by connecting them to Tabbly, or we can provide new numbers for your voice agents.
You can provide your agent with custom knowledge by:
- Adding FAQs and documentation
- Uploading product catalogs and pricing information
- Integrating with your knowledge base
- Providing example conversations and scenarios
- Continuously refining based on real call performance
Security & Compliance
Is Tabbly secure?
Yes. Tabbly implements enterprise-grade security including:
- End-to-end encryption for all calls and data
- SOC 2 Type II compliance
- GDPR and CCPA compliance
- Regular security audits and penetration testing
- Role-based access controls
- Secure API authentication
Is Tabbly HIPAA compliant?
Yes. Tabbly offers HIPAA-compliant solutions for healthcare providers. Contact our team to discuss your specific compliance requirements.
How is call data stored?
Call recordings, transcripts, and associated data are securely stored in encrypted databases. You control data retention policies and can delete data at any time. All data storage complies with regional data protection regulations.
Can I record calls?
Yes. You can enable call recording for quality assurance, training, and compliance purposes. Call recording features comply with local regulations, including automatic disclosure to callers where required by law.
What is the uptime guarantee?
Tabbly maintains 99.9% uptime SLA for enterprise customers, with redundant systems and automatic failover to ensure continuous service availability.
How many calls can Tabbly handle simultaneously?
Tabbly scales automatically to handle unlimited concurrent calls. Whether you need 10 or 10,000 simultaneous conversations, the system adjusts capacity dynamically.
What happens if there’s a technical issue during a call?
If a technical issue occurs, the system:
- Attempts automatic recovery
- Politely informs the caller and offers a callback
- Logs the incident for review
- Sends alerts to your team
- Ensures no data is lost
How accurate is the speech recognition?
Tabbly uses state-of-the-art speech recognition with 95%+ accuracy across supported languages. Accuracy improves continuously through machine learning and can be enhanced with custom vocabulary for your industry.
Use Cases & Best Practices
Which industries use Tabbly?
Tabbly serves diverse industries including:
- E-commerce and retail
- Healthcare and telemedicine
- Real estate and property management
- Financial services and insurance
- SaaS and technology companies
- Education and training
- Hospitality and travel
- Logistics and delivery services
When should I use a voice agent vs. a human agent?
Use voice agents for:
- High-volume repetitive tasks
- 24/7 availability requirements
- Initial screening and qualification
- Appointment scheduling and reminders
- FAQs and basic support
- Proactive outreach campaigns
Use human agents for:
- Complex problem-solving
- Emotionally sensitive situations
- High-value negotiations
- Building deep customer relationships
- Situations requiring empathy and judgment
Tabbly provides comprehensive analytics including:
- Call volume, duration, and completion rates
- Conversation quality scores
- Customer satisfaction ratings
- Conversion and appointment booking rates
- Transfer rates to human agents
- Cost per call and ROI metrics
- Detailed call transcripts and recordings
What’s the best way to test an agent before going live?
- Start with the template in the Tabbly Playground
- Run test conversations covering various scenarios
- Include edge cases and difficult questions
- Have team members call and provide feedback
- Make iterative improvements based on results
- Conduct a soft launch with limited traffic
- Monitor closely and refine before full deployment
Billing & Support
How is billing calculated?
Billing is typically based on:
- Number of call minutes used
- Number of active agents deployed
- Advanced features and integrations used
- Support level selected
Enterprise customers can negotiate custom pricing based on volume commitments.
What support options are available?
Tabbly offers:
- Documentation: Comprehensive guides and tutorials
- Email support: Standard response within 24 hours
- Live chat: Available during business hours
- Phone support: For premium and enterprise customers
- Dedicated account manager: For enterprise customers
- 24/7 emergency support: For critical issues on enterprise plans
Can I cancel or modify my plan?
Yes. You can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle unless you need immediate modifications.
Do you offer a free trial?
Yes. Tabbly offers a free trial that includes access to agent templates, the Playground for testing, and limited live call minutes. Sign up to get started immediately.
Technical Questions
What phone carriers does Tabbly work with?
Tabbly works with all major phone carriers globally. Our infrastructure is carrier-agnostic and supports both VoIP and traditional phone networks.
Can I use Tabbly for international calls?
Yes. Tabbly supports international calling to 100+ countries. Pricing varies by destination country.
Does Tabbly work with mobile phones and landlines?
Yes. Tabbly agents can call and receive calls from both mobile phones and landlines without any limitations.
What happens to calls during maintenance?
Scheduled maintenance is performed during low-traffic periods with advance notice. Critical services maintain redundancy to ensure zero downtime. Emergency maintenance triggers automatic notifications to all affected customers. 