How Tabbly Works?

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How Tabbly AI Voice Agents Works?

Tabbly uses a modular pipeline architecture where each component plays a specific role in creating seamless voice conversations. Here’s how the pieces work together:

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1. Input Channels

The entry point for user interactions with your voice agent:

• Voice Calls: Inbound and outbound phone conversations
• Web Integration: Voice interactions embedded on your website
• Mobile Apps: Voice capabilities within your mobile applications
• Messaging Platforms: Voice messages through chat applications

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2. Speech Recognition (ASR)

Our advanced speech recognition technology converts spoken words into text that the AI can process and understand:

• Multi-language Support: Recognition across 30+ languages
• Accent Adaptation: Understands diverse accents and speaking styles
• Real-time Processing: Instant transcription for fluid conversations
• Noise Handling: Effective recognition even in challenging audio environments

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3. AI Brain (LLM)

The intelligence layer that understands context, intent, and generates appropriate responses:

• Context Awareness: Maintains conversation history and understands references
• Intent Recognition: Identifies what the caller wants to accomplish
• Natural Language Understanding: Processes complex queries and requests
• Decision Making: Determines appropriate actions based on conversation flow
• Knowledge Integration: Accesses your business data and documentation

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4. Voice Synthesis (TTS)

Converts the AI’s text responses into natural, human-like speech:

• Natural Voices: Choose from a library of realistic voice profiles
• Emotion & Tone: Voices that convey appropriate emotion and personality
• Multiple Languages: Native-sounding voices across supported languages
• Custom Voice Cloning: Create unique branded voices (Enterprise feature)
• Pronunciation Control: Fine-tune how specific terms are spoken

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5. Output Delivery

Returns the agent’s response to the user through their chosen channel:

• Voice Output: Natural spoken responses during calls
• Call Transcripts: Written records of conversations
• Action Confirmations: Notifications of completed tasks
• Multi-modal Responses: Combined voice and text when appropriate

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Global Language & Coverage

Tabbly provides comprehensive language support and operates across multiple regions:

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Supported Languages

Our voice agents can communicate fluently in 60+ languages, including: Americas: English (US, CA), Spanish (Latin America), Portuguese (Brazil), French (Canadian) Europe: English (UK), Spanish (Spain), French, German, Italian, Dutch, Portuguese (Portugal), Polish, Swedish, Norwegian, Danish, Finnish Asia-Pacific: Hindi, Mandarin Chinese, Cantonese, Japanese, Korean, Thai, Vietnamese, Indonesian, Malay, Filipino Middle East & Africa: Arabic, Hebrew, Turkish, Swahili

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Operating Regions

Tabbly voice agents can handle calls in 100+ countries, with optimized performance in:

• United States & Canada
• United Kingdom & Ireland
• European Union countries
• Australia & New Zealand
• India
• Singapore
• United Arab Emirates
• And many more

Note: Specific features and integrations may vary by region. Contact our team for region-specific capabilities.

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What Can Tabbly Agents Do?

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Real-Time Capabilities

Actions your agent can perform during active conversations: Call Management

• Transfer calls to specific departments or human agents
• Create conference calls with multiple parties
• Place calls on hold with custom hold messages
• Route calls based on caller input or intent

Information Retrieval

• Look up customer information from your CRM
• Check product availability and pricing
• Retrieve order status and tracking details
• Access account details and history

Transaction Processing

• Schedule appointments and book reservations
• Process orders and payments
• Update customer information
• Register complaints and create support tickets

Smart Actions

• Send SMS or email confirmations during calls
• Create calendar events automatically
• Trigger custom workflows in your systems
• Collect and validate information in real-time

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Post-Conversation Tasks

Actions executed automatically after calls end: Call Analytics

• Generate detailed call summaries
• Extract key information and data points
• Identify action items and follow-ups
• Categorize calls by topic and outcome

Data Management

• Update CRM records with conversation details
• Create tasks in your project management tools
• Log interactions in your help desk system
• Export data to your analytics platforms

Workflow Automation

• Send follow-up emails or SMS messages
• Create tickets in support systems
• Notify team members of urgent issues
• Trigger custom business processes

Quality & Compliance

• Store call recordings for review
• Flag calls requiring human follow-up
• Monitor for compliance keywords
• Generate performance reports

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Integration Ecosystem

Tabbly agents seamlessly connect with your existing business tools:

• CRM Systems: Salesforce, HubSpot, Zoho, Pipedrive
• Calendar Platforms: Google Calendar, Outlook, Calendly
• Communication Tools: Slack, Microsoft Teams, Email
• Help Desk Software: Zendesk, Freshdesk, Intercom
• Custom Systems: Connect via our REST API

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Next Steps

Ready to build your first intelligent voice agent?

• Get Started: Follow our Agent Setup Guide to create your first agent
• Explore Templates: Browse pre-built agents for common use cases
• API Documentation: Integrate Tabbly with your existing systems
• Contact Sales: Discuss features and custom solutions with our team